{"xsrfToken":"a09113ec90002fb3cc12910ec06be84c5f0f9848_lout","branding":{"id":"3","key":"ls","name":"LivingSupplements Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b9fb45df-828a-4e22-9484-c338ea2d1a9c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjVlMmZkNS04NDIyLTQzMGQtODlhOS01NmI2YjMyZTliMzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI5ZmI0NWRmLTgyOGEtNGUyMi05NDg0LWMzMzhlYTJkMWE5YyI6WyJyZWFkIl19LCJleHAiOjE2OTYyMjQwOTUsIm5iZiI6MTY5NjIyMzQ5NX0.h7g_HXjal_kRCE-vAX3JYrrgJ2e382KCEUXq15XTi2I&client=eb5e2fd5-8422-430d-89a9-56b6b32e9b32&mode=fit","logoId":"b9fb45df-828a-4e22-9484-c338ea2d1a9c","isLogoAvailable":true,"helpCenterTitle":"LIVING SUPPLEMENTS SERVICE DESK - please type your question below","sharedPortalName":"Living Supplements","userInitialAnnouncementMessageWiki":"<p>NO NEED TO LOGIN FOR SUPPORT : Your usual LIVINGSUPPLEMENTS store logins won't work in the above right LOGIN, but you can use the service desk without logging in.</p>\n<p>You are welcome to sign-up also, which will allow you to track service requests over time, but is not necessary to obtain support if you don’t wish to.</p>\n<p>IDEALLY, USE THE SEARCH BAR ABOVE. <br> Or, you can click into one of the main categories below to browse.</p>","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"LIVING SUPPLEMENTS SERVICE DESK - please type your question below","sharedPortalName":"Living Supplements","announcementMessage":"NO NEED TO LOGIN FOR SUPPORT : Your usual LIVINGSUPPLEMENTS store logins won't work in the above right LOGIN, but you can use the service desk without logging in. \n\nYou are welcome to sign-up also, which will allow you to track service requests over time, but is not necessary to obtain support if you don’t wish to.\n\nIDEALLY, USE THE SEARCH BAR ABOVE. \nOr, you can click into one of the main categories below to browse.","localeDisplayName":"English (United States)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#fc6b18","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"ls","projectId":10002,"serviceDeskId":3,"name":"LivingSupplements Service Desk","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"75","name":"Account queries & personal information updates","descriptionHtml":"","callToAction":"Account queries & personal information updates","introHtml":"<p>Login to your account to change update your personal information, invoice requests, etc.</p>","icon":10493,"iconUrl":"https://livingsupplements.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[8],"key":""},{"id":"72","name":"General product information","descriptionHtml":"<p>For info regarding the composition of our products e.g. capsule contents, fillers used, splitting capsules, dosages used etc.</p>","callToAction":"General product information","introHtml":"<p>For info regarding the composition of our products e.g. capsule contents, fillers used, splitting capsules, dosages used etc.</p>","icon":10535,"iconUrl":"https://livingsupplements.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[8],"key":""},{"id":"77","name":"Lost or delayed parcels","descriptionHtml":"","callToAction":"Lost or delayed parcels","introHtml":"<p>If you parcel has not arrive after 10-weeks please advise us to request a reship.</p>","icon":10521,"iconUrl":"https://livingsupplements.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[8],"key":""},{"id":"73","name":"Lost Passwords","descriptionHtml":"<p>If you have already tried the 'lost password' option on the store and checked your spam folder first for the recovery emaiil please let us know, and we will reset it. All other account related queries can be requested also</p>","callToAction":"Lost Passwords","introHtml":"<p>Help to reset a lost password (please check your spam folder first for the system generated recovery email. It would have been sent by LivingSupplements. Failing which please raise a request below, and give us 36 hours to respond please.</p>","icon":10504,"iconUrl":"https://livingsupplements.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[8],"key":""},{"id":"27","name":"Payment issues & problems with ordering","descriptionHtml":"<p><a href=\"https://livingsupplements.atlassian.net/servicedesk/customer/portal/3/topic/908a3087-6101-49d1-9a0c-7e97c0f69f0c/article/21790729\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PLEASE CLICK HERE IF YOUR PAYMENT IS FAILING - you must please contact your bank to release the block placed on the overseas transaction - learn how here </a>.</p>","callToAction":"Payment issues & problems with ordering","introHtml":"<p>Any ordering or payment problems e.g double-payments, credit card payment notifications without order an confirmation emails, etc. If you are struggling to make a payment, please contact your bank first.</p>","icon":10496,"iconUrl":"https://livingsupplements.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[8],"key":""},{"id":"76","name":"Refunds","descriptionHtml":"","callToAction":"Refunds","introHtml":"<p>For refunds regarding unshipped orders just placed, requiring cancellation, or previous questions regarding refunds</p>","icon":10536,"iconUrl":"https://livingsupplements.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[8],"key":""},{"id":"74","name":"Returns","descriptionHtml":"<p>Unopened products are accepted for refunds/store credits. <a href=\"https://livingsupplements.atlassian.net/servicedesk/customer/portal/3/article/78020611\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please let us know what you are returning by raising a request below, and following this link for instructions </a></p>","callToAction":"Returns","introHtml":"<p>Only unopened products are accepted for refunds/store credits if products are returned within 2 months of receipt.</p>","icon":10507,"iconUrl":"https://livingsupplements.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[8],"key":""},{"id":"58","name":"Shipping queries & tracking numbers","descriptionHtml":"<p>We will email your TRACKING number 2-3 weeks AFTER your order was shipped, once injected into ROYAL MAIL. Please wait 3 weeks before contacting us.</p>","callToAction":"Shipping queries & tracking numbers","introHtml":"<p>Shipping queries, tracking number requests for TRACKED parcels. Delayed shipments and lost parcels</p>","icon":10503,"iconUrl":"https://livingsupplements.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[8],"key":""},{"id":"30","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://livingsupplements.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"62","name":"New Orders","descriptionHtml":"","callToAction":"New Orders","introHtml":"","icon":10550,"iconUrl":"https://livingsupplements.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"78","name":"Notifications","descriptionHtml":"","callToAction":"Notifications","introHtml":"","icon":10480,"iconUrl":"https://livingsupplements.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"71","name":"Orders API","descriptionHtml":"","callToAction":"Orders API","introHtml":"","icon":10550,"iconUrl":"https://livingsupplements.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"29","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://livingsupplements.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[75,58,27,72,73,77,76,74]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f7f780f6-5a64-3424-a32d-0c8d5dbc4d97","appLinkName":"System Confluence","appLinkUrl":"https://livingsupplements.atlassian.net/wiki","spaceKey":"LS","spaceName":"LivingSupplements Support","spaceUrl":"https://livingsupplements.atlassian.net/wiki/spaces/LS","isServer":false},"labels":[],"projectKey":"LS","serviceDeskId":3,"kbLinkDomainURLs":["https://livingsupplements.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LS","userLanguageHeader":"SHIPPING ANNOUNCEMENT","userLanguageMessageWiki":"<p><b>DELAYS</b><br> On occasion, our shipments are off-loaded from their weekly scheduled flights, in favour of seasonal produce that can spoil, and this results in a 2 week delay, before injection into the UK/EU can take place. <br> --------------------------------------------------<br> <b>TRANSIT TIMES</b><br> Expected transit times are usually 4-6 weeks on average - please contact us if you have not received your order in 8-weeks <a href=\"https://livingsupplements.atlassian.net/servicedesk/customer/portal/3/article/750714893\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Check our TRANSIT TIMES page for further info</a></p>\n<p>Allow 3 weeks for injection into the EU postal networks and subsequent tracking number provision. We will always email you the tracking number as soon as we have it, if you requested the TRACKED service.</p>\n<p>--------------------------------------------------<br> <b>EU SHIPPING STOPPED</b><br> We regret to inform you, that following BREXIT, it became impossible to continue shipping to the EU.</p>\n<p><b>The good news however, is that our EU distributor Mandimart has recently set up <a href=\"https://mandimart.eu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MANDIMART EU STORE</a> , which ships products from within the EU (Netherlands), preventing these customs checks</b>.</p>\n<p><b>This means faster shipping times and excludes additional customs & duties charges from being applied to your orders on collection - getting the products to you within a week or two, depending on your chosen method of shipping.</b></p>\n<p>Luckily however, Mandimart can continue to supply the same quality products, and at the same time prevent international shipping delays and extra customs & duties charges.</p>","defaultLanguageHeader":"SHIPPING ANNOUNCEMENT","defaultLanguageMessage":"*DELAYS*\nOn occasion, our shipments are off-loaded from their weekly scheduled flights, in favour of seasonal produce that can spoil, and this results in a 2 week delay, before injection into the UK/EU can take place. \n--------------------------------------------------\n*TRANSIT TIMES*\nExpected transit times are usually 4-6 weeks on average - please contact us if you have not received your order in 8-weeks [Check our TRANSIT TIMES page for further info|https://livingsupplements.atlassian.net/servicedesk/customer/portal/3/article/750714893]\n\nAllow 3 weeks for injection into the EU postal networks and subsequent tracking number provision. We will always email you the tracking number as soon as we have it, if you requested the TRACKED service.\n\n--------------------------------------------------\n*EU SHIPPING STOPPED*\nWe regret to inform you, that following BREXIT, it became impossible to continue shipping to the EU.\n\n*The good news however, is that our EU distributor Mandimart has recently set up [MANDIMART EU STORE|https://mandimart.eu] , which ships products from within the EU (Netherlands), preventing these customs checks*.\n\n*This means faster shipping times and excludes additional customs & duties charges from being applied to your orders on collection - getting the products to you within a week or two, depending on your chosen method of shipping.*\n\nLuckily however, Mandimart can continue to supply the same quality products, and at the same time prevent international shipping delays and extra customs & duties charges.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"kbPage":{"id":750714893,"title":"General information about our shipping methods","url":"https://livingsupplements.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/750714893","space":{"key":"LS","name":"Livingnetwork Admin Support Section","id":327831},"serviceDeskIds":[3],"appLinkId":"f7f780f6-5a64-3424-a32d-0c8d5dbc4d97","idInString":"750714893","projects":[{"projectId":10002,"serviceDeskId":3,"portalId":3}]}}